What we collect, why we need it, and how long it stays. Short, because we collect little.
If you send a document to get verified, a staff member looks at it and makes a decision. The decision is what we keep. The document itself is deleted once the decision is made, because the record is the verification, not the scan.
Your seller name, your rating, your sales count and your badges appear on your listings and your seller page. That is the point of a record: it follows the seller rather than a listing they can delete.
Your email, your wallet address and your identity documents are never public.
Completed deals appear on our public ledger as a platform, an amount and a date. Handles and names are not shown there.
Escrow runs on BNB Smart Chain, which is a public network. The wallet addresses, the amounts and the timings of every deal are visible to anyone, permanently, and neither you nor we can remove them. Your name and email are not written to the chain, but a wallet address you use elsewhere can be linked to activity here by anybody who looks. If that matters to you, use a wallet you keep for this.
We do not sell your data and we do not run advertising trackers. The other side of a deal sees your seller name, your record and whatever you write in the deal chat. Our staff can see a deal when they need to resolve it.
Email [email protected] and we will tell you what we hold about you, correct anything wrong, or close your account. Two things we cannot do: remove anything already written to the blockchain, and delete deals or ratings that the other side of a completed sale relies on.
Every period above is enforced by the software, not an intention. Documents are deleted when the decision is made, withdrawn listings go about an hour later, and trusted devices expire at thirty days whether or not anyone remembers.